The Nevada Department of Wildlife offers a myriad of services to the sportsmen, taxpayers and boaters who access these services through various web-based interfaces. Revenues generated through license purchases, vessel titling and registration, volunteer hours and other programs are essential for funding the conservation and management of Nevada’s wildlife and benefits all citizens and wildlife habitat. Currently, NDOW administrators require expanded user defined reporting to validate and reconcile revenue independently. Furthermore, with 2017 as a legislative year, NDOW is pursuing a license simplification bill that will reduce barriers with customers, create ease, educational opportunities, communication opportunities and additional revenue for the department. This effort would require a significant update to NDOW’s current customer service data infrastructure and services, which makes now the right time to bring our data management and customer interaction in line with current technology and customer expectations.